1. What do I need to provide for customization?
To explore a custom concept, please prepare the product reference number, a clear pet photo or an existing paw print, and any desired text or pet name. Since design details vary by item, please review the corresponding product page first to check its specific concept specifications. Once your materials are ready, proceed to Upload Files to submit your files.
2. What kind of pet photos work best?
The most suitable photos are sharp, well-lit, and show your pet as a complete, unobstructed subject. For detailed tips on selecting the best angle and image quality, please read our Photo Guide before submitting. After choosing your photo, head over to Upload Files to upload your file.
3. How should I prepare my pet's paw print?
You only need to upload a clear photo or scan of an existing paw print that you already have. Because TALE is currently a course concept showcase, we do not provide or mail physical paw print collection kits. Please submit your existing paw print photo or scan directly through Upload Files.
4. Can multiple pets be featured in one design?
Whether multiple pets can be displayed depends on the conceptual design and specifications of the corresponding product. Please check the specific product page first to see how the design is structured. If you would like to inquire about a multi-pet concept, please reach out via Contact Us and note the number of pets along with the product reference.
5. Where can I upload my files?
You can submit your pet photos and existing paw print files directly through our Upload Files page. Before uploading, please check the corresponding product page to confirm the design specifications and note the product reference. When your files are ready, visit Upload Files to complete your submission.
6. Where can I find the product reference number?
The product reference number is located in the "Product reference" section within each item's product description. Please visit the corresponding product page to view its details and copy this code. You can then include the Product reference when uploading files at Upload Files or sending an inquiry at Contact Us.
7. Can I place an order directly?
No, direct ordering is not available because this website is currently a course concept showcase and does not support commercial purchases. All products and customization steps are presented strictly for conceptual demonstration. You are welcome to browse the product pages to explore our concepts or share your questions with us via Contact Us.
8. How can I contact you?
You can reach us at any time through our Contact page. To help us address your inquiry clearly, please include the relevant product reference number along with your specific question in your message. Please visit Contact Us to send us your message.